FAQ

How do I track my order?

Once you place an order you will receive an email with your order number.

This can then be tracked on our 'Track Order' page. Please note it will take 1-2 days for the tracking number to update.

What happens if you do not get your package?

Please contact us, this is very important to us! Our goal is to make sure our customers are happy and satisfied. If you do not get your package, we will open an investigation with our Shipping Carriers as to why you have not received that package.

You can contact us via the contact page or email support@urbanpods.io

Return, Cancelation & Refund Policy?

On the bottom of this page you will see a link 'Refund Policy' where all this is of this is explained.

How long does shipping take?

After you have received your tracking information, it takes approximately on average 8-15 business days for it get to you depending on your location (subject to custom delays).